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Frequently Asked Questions about the Shop

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AIIM Choices process invoices daily, and pay invoices within five working days.

We respond to emails daily with the turnaround for a participant Service Agreements to them for signing on the day we are contacted. With prompt telephone responses, we do our utmost to assist participants.

We spend time training participants about the NDIS, especially relevant for self-managed participants. We now offer multi-lingual services with staff speaking Chinese (Mandarin and Cantonese), Turkish, Vietnamese, Sinhala, Hindi, Punjabi, Polish and Filipino. We work with you to ensure that you are comfortable and understand our services.

We help answer any NDIS queries to ensure the participant maximises the care plan.