Service Providers

Your clients are our clients. We support you so that you can support them.

NDIS Provider

Lean on our NDIS expertise

We can work with you to help your participants achieve important life goals through their NDIS plans. We’ll have your NDIS invoices paid faster, keep you informed about the latest NDIS updates, and support your participants to get the most out of their funds.

  • We’ve supported thousands of NDIS participants and service providers all over Australia with the NDIS since 2016.
  • We offer a true partnership supporting you to get the best outcomes for your participants.
  • We offer support managing your participants’ budgets to keep them on track with their spending.
Careview Advantage

Manage your NDIS plan in your pocket

Knowledge is power. Our participants can keep track of their spending, payments and invoices with an easy-to-use app for iPhone and Android devices.

Participants can quickly understand that their plan is on track to pay your invoices.

Benefits of working
with AIIM Choices

We’re a nationally recognised plan management provider. We believe in celebrating the little wins. People matter. We value building one-on-one relationships with providers and support coordinators so our participants can live their best lives.

We’re the leading Plan Manager

Our friendly and experienced team have the know-how to help your participants get the most out of their NDIS plans. If you refer your participants to us, you can be confident they are receiving Plan Management services from an award-winning provider.

NDIS Navigation

The interpretation of some NDIS rules is interesting. We have the experts that can help you and your participants to navigate the NDIS, use the Pricing Arrangements and Price Limits and submit invoices and reimbursements for swift payment.

Prompt Payments

We pay invoices promptly. This means your participants worry less about their budgets and can focus on getting the most from your services and the supports they need.

We Support you to Support your Clients

Your participants are our participants. With their goals in mind, we are focused on providing the support they need to live the lives they choose. If problems occur, we’re here to help. You can be confident issues get sorted out and we keep you in the loop regarding how things are progressing.

We Do the admin heavy lifting

From completing paperwork and invoicing to submitting reimbursements and managing participants’ budgets, we focus on the admin so you can focus on supporting your participants.

A Commitment to Innovation

We continually strive to improve our systems and the supports available to the participants and providers we work with. This is how we remain the plan manager of choice for thousands of Australians.

Partner Providers with AIIM

Partner with
AIIM Choices

If you’re ready to partner with a Plan Manager that puts providers and participants first, we’d love to work with you.

Contact us today to find out how we can help you help your clients get the most out of their NDIS plans.

Get in touch

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Frequently Asked Questions

Service providers aren’t required to go through the NDIS registration process, but doing so can allow you to work with a broader range of participants.

If you’re not NDIS registered, you’ll only be able to work with NDIS participants who plan manage or self manage their funding. Unfortunately you cannot provide services to participants with funds managed by the NDIA. If you are NDIS registered, you can work with all NDIS participants, regardless of how they choose to manage their funding.

NDIS registration also depends on the type of support you will be offering, as some providers are required to be registered to provide specific supports such as specialised behaviour supports, restrictive practices, specialist disability accommodation and plan management.

  1. Core Supports – supports for everyday activities
  2. Capacity Building Supports – supports to help participants build their skills and increase their independence.
  3. Capital Supports – supports such as assistive technology, vehicle modifications, home modifications and Specialist Disability Accommodation.

The NDIS Quality and Safeguard Commission is an independent agency that oversees the quality and safety of NDIS services, handling complaints and determining and promoting best practices for service providers. Part of its role is to make sure participants have an organsation that is focused on their welfare and achieving the best outcomes from their funding.

As an NDIS service provider, you must deliver high-quality services, comply with NDIS Practice Standards, meet the NDIS Code of Conduct, maintain accurate records, and follow guidelines set by the NDIS Quality and Safeguard Commission.

In short form, your obligation is to do the right thing by the participant so that they can live their best life.

The price for services provided to NDIS participants is determined by the NDIS Price Guide and Support Catalogue, which outlines the maximum amounts that can be charged for different services. You may charge more than the NDIS maximum price, but the participant is not funded by the NDIS for the difference.

Most Plan Manager pay all approved invoices in 3 to 5 days. At times this may be longer when the invoice does not comply with NDIS rules or the information is not clear about the services delivered by the provider. Also, on some occasions, the participant takes extra time to approve specific invoices.

A service agreement is a formal written contract between the participant and the service provider, outlining the services to be delivered, costs, cancellations, terms and conditions. They also provide clarity to both parties about what has been agreed to, when and if things change.

A service agreement is about having a written record of what has been agreed to, between a service provider and a participant.  No, it is not mandatory for a copy to be submitted to the NDIS or the Plan Manager.  However, at AIIM Choices we value having a copy of any signed service agreements as it gives us the opportunity to reference any invoices against the document to help speed up the approval process.