NDIS Plan Managers

Helping create a better everyday life

Experienced and trusted. We listen, we care.

NDIS Plan Manager
Getting started

New to the NDIS? Get the info you need to start your NDIS journey with confidence.

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Have the best kind of ndis experience

We work together as one team

Participants or Nominees Service Providers Support Coordinators

Personalised support and genuine relationships

We know that each participant and their plan is unique. Our friendly team takes the time to get to know you and your plan. We help you to find the right support services for your individual needs.

We’re here for you every step of the way.

Learn more on how we can help you
Plan Manager Albury
NDIS Plan Management

Timely payments and professional service

We take the hassle out of service provider management and billing by providing efficient, friendly and professional plan management services. Our priority is ensuring service providers are paid on time, every time.

Join our community of Providers

Helping Support Coordinators

We actively work with participants’ support coordinators providing up-to-date feedback on participants’ funds and potential leads for service providers that may be useful for a participant’s plan.

We work as a team with the participants and their support coordinator.

Join our community of Support Coordinators
Plan Manager for Support Coordinators
HOW WE HELP

We make the NDIS easy

We know navigating the NDIS can be overwhelming. We are here to help. Our experienced plan managers take care of the invoice paperwork and support you with any NDIS questions.

plan management

Make the most of your NDIS plan.
Let us look after the invoicing paperwork.

Our expert plan managers remove the day-to-day burden of managing your NDIS invoices. We process your invoices into the NDIS and pay your service providers with your approval.

Learn more about Plan Management
managing your NDIS invoices
NDIS PLAN REVIEW SUPPORT

Make your plan work for you

Annual NDIS plan reviews are an opportunity to assess your goals and check that your supports are still right for you. If you already have a plan, we can help you review it so you can be confident you’re getting the support you need.

Learn more about Plan Review Support
annual NDIS plan review
Early Childhood Early Intervention (ECEI)

Extra support for children that need it most

Concerned about your child’s development? Early Childhood Early Intervention (ECEI) is specifically designed to support young children and their families to build confidence, independence and capability in everyday life.

Learn more about ECEI
ECEI support for children
NDIS Application assistance

Thinking about applying for support through NDIS?

We can help you begin your NDIS journey confidently and at no cost to you. Whether you’re ready to submit your application or just looking for information, our team will work with you to understand your eligibility and the process.

Learn more about our application assistance
support for applying NDIS
NDIS plan management provider
About us

Nationally recognised NDIS plan management provider

Since 2017, we’ve helped thousands of NDIS participants across Australia. We believe in celebrating the little wins. People matter. We value building one-on-one relationships with our participants supporting them to live their best lives.

Learn more about us
Albury/Wodonga

(Head Office)

Local service with a big reach.

We listen

we care

why choose us

We stand for all that’s possible

Teamwork

We work together as one team, showing empathy and respect to each other along the way.

Respect

Think compassion before judgement. We value an individual’s right to choose.

We listen, we care

We make the effort to understand each person
and what matters to them.

Diversity

We embrace the diverse nature of all our participants and team members.

Participants

Our participants always come first. Everything else follows.

teamwork at AIIM
Knowledge Hub

Build your confidence and capability with the NDIS

You’ll find articles with helpful tips and advice, client stories highlighting how to maximise your plan, and more. Start exploring now.

View all articles
NDIS called an insurance scheme

Why is the NDIS called an insurance scheme?

Customer education, Participant or Nominee, Understanding NDIS

November 22, 2023

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Living with Asperges, the good, the bad

Living with Asperger’s – The good and the bad

Customer education, Participant or Nominee

October 31, 2023

Explore more
NDIS Plan Management

NDIS Plan Management: Making the Right Choice for Your Needs

Participant or Nominee, Plan Management

October 3, 2023

Explore more

NDIS Plan Management: Maximising Your Choice and Independence

Participant or Nominee, Plan Management

September 26, 2023

Explore more
Case study

Han’s story

In Oct 2021, Lily approached AIIM Choices with her 5yo son, Hans. His parents were concerned when Hans was 18 months that he had not developed language, was not using eye contact and was not interested in play

Read Han’s story
Read more case studies
Frequently asked questions

Got questions?
We’ve got answers

View all FAQ

Our mantra, “We listen, we care” is not just a marketing jingle. For all AIIM Choices team members, these words bind us together. Our only focus is to provide plan management services for our participants. This extends to support individuals to gain access to the NDIS through to the plan review process that occurs towards the end of an NDIS plan. Our approach is to wrap our expertise around a participant to suit their needs. We want to walk with a participant at their pace so that they can gain the maximum benefits from their plan. We are about building a relationship with each participant. We want to understand each participant as an individual so that we can support them to achieve their goals. Our only focus is each participant.

Like most plan managers, we pay all approved invoices in 3 to 5 days. At times this may be longer when their invoice does not comply with NDIS rules or the information is not clear about the services delivered by the provider. Also, on some occasions the participant takes extra time to approve specific invoices. In reality, 90% of AIIM Choices invoices are paid in 3 days when they are compliant.

We respond to emails daily with the turnaround for a participant Service Agreements to them for signing on the day we are contacted. With prompt telephone responses, we do our utmost to assist participants.

All participants are allocated to a specific plan manager. They have direct dial access to their plan manager to answer any questions and provide advice.

Also, there is a live chat function available on our website that links you to a Plan manager team member for more general enquiries.

Talk to us, we love you to ring in on 1800 878 978. You will be connected to a person to discuss your questions, not a redirection option 1, 2 or 3 depending on what you need.

We spend time training participants about the NDIS, especially relevant for self-managed participants. We now offer multi-lingual services with staff speaking Chinese (Mandarin and Cantonese), Turkish, Vietnamese, Sinhala, Hindi, Punjabi, Polish and Filipino. We work with you to ensure that you are comfortable and understand our services.

It’s a simple thing, we answer the phone. We help answer any NDIS queries to ensure the participant maximises their care plan. We are happy to provide free advice so that participants, support team , and support coordinator can navigate their way through the NDIS rules to get the best outcome for each participant.

And yes we answer emails, and are happy to talk to you if you come into our office.

AIIM Choices we value the relationship with have with each participants. We listen , we care.

  • Plan Management
  • Self-managed
  • Agency managed Plan Management:

 You are in control of services, but there is a separate service to access your funding to pay bills funded through your NDIS plan Self-Managed: You are in control of your services, but you claim monies from the NDIS to pay your NDIS bills Agency Managed: You delegate the control of your services to an agency, and they organise and pay for NDIS approved services and contractors For more information, please contact the NDIS or www.ndis.gov.au

Yes – you can opt-out of Plan Management services at any time and become either self-managed or move to agency managed. You can stop using AIIM Choices at any time, we are ready to help with any changes. A 14 day notice period is required.

There is no cost to you. The NDIS adds additional funding to you plan to fund Plan Management services. Our (AIIM Choices) fee is the standard NDIS fee

AIIM Choices approach is about you having your own accounting service to take care of paying the bills for services funded from your NDIS plan. The steps are: · The participant engages a provider for a service and sets up service agreement. This service agreement is sent to AIIM Choices email accounts@aiim.com.au · The participant receives a service from the provider and gets invoiced for the activity · If happy with the invoice, the participant sends the invoice to AIIM Choices email accounts@aiim.com.au · AIIM Choices claims the monies from the NDIS, then pays the invoice for you. · All services must be within the scope of your NDIS plan.

We, AIIM Choices, are here to help if you have any questions regarding the funding in your NDIS plan. We take pride in providing you with information in a timely manner which can assist you in maximising the benefits from your funding.

All participants have a right to have a support person help them with their NDIS Plan. This support person can help you with many aspects of your plan. AIIM Choices requires the support persons details and our Authority to Act as the Participant Representative Form is to be completed where appropriate.

Yes, the participant has the right to change their support person or Representative at any time. AIIM Choices needs to be informed and new arrangements signed off.

At any time, if things are not clear due to language differences, AIIM Choices is happy to provide interpreter support to ensure clear understanding of any information to do with our Plan Management service.

Yes, we need a copy of your NDIS plan so we can set up the correct information on your service agreement. Using this information, AIIM Choices will then use the NDIS portal to access to your funding to enable your invoices to be paid.

All information supplied to AIIM Choices is treated as confidential. All information is kept as required by government regulation. For more information, please go to www.aiimchoices.com.au

All information supplied to AIIM Choices is treated as confidential. All information is kept as required by government regulation. For more information, please go to www.aiimchoices.com.au

AIIM Choices are always happy to receive feedback regarding our services and support. If you have a compliment or complaint, please provide feedback directly via phone or email to AIIM Choices. Alternatively, feedback can be submitted via our website www.aiimchoices.com.au You can also provide feedback directly to the NDIS via their website www.ndis.gov.au.

Careview advantage

Manage your NDIS plan in your pocket

Knowledge is power. Keep track of your current plan, payments and invoices wherever you go with an
easy-to-use app for iPhone and Android devices.

Plan Management App
Testimonials

“

You guys are always great and so prompt with remittance, I recommend you – plus you let me know if I’ve made a mistake! Really appreciate it
Via Teresa from SP
A thoughtful, kind, helpful, patient and understanding team. My PM has been extremely helpful in providing me with a far better understanding of what I can and can’t do with my NDIS funds.
With AIIM’s help, I’m gradually learning, and utilising my funds which in a way is far better for me.
Anonymous
Thanks for all your support over the last 4 years. Searching for a plan manager after getting our first plan approved we discovered AIIM Choices. Since connecting with them 4 years ago we know that we won’t need to look for financial planning support again. The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.
Narelle Emerson on behalf of Connor Emerson
My Plan Managers has been absolutely amazing. She always handles herself in a professional and caring way when I have questions and replies back straight away either by email or a follow up phone call.
Renee Wills
I have been with AIIM Choices for 3 years and have found them absolutely fabulous – the support, kindness and professionalism to their clients is beyond amazing whilst offering advice and assistance to achieve my NDIS goals and use my supports well. They take all the pressure off me by being able to pay my providers on my behalf. The Plan Managers have always gone above and beyond for me and I appreciate their beautiful help over the years.
Anonymous
I cannot thank you enough for your kindness, support and commitment. You have always supported me 100% and went above and beyond to accommodate any issues. You gave me your time and listened to all my concerns. You’ve always had my back and worked with me to solve any difficulties that I was faced with.
I am blessed to have a great team.
Anonymous
Thank you for taking the time to provide such a detailed, direct and easy to understand overview of my husband’s plan. I am very grateful you have been paired with us. You may be our families early Christmas present, thank you.
You are really going above and beyond for our family and I cannot thank you enough.
CCS – SC
Thanks for all your support over the last 4 years.
The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.
Clickability
I would definitely recommend AIIM Choices. I’ve been with them for three years and I’ve always found them approachable. The girls are so friendly and I’ve never had any problems. They’re always willing to help. The payments are consistent and clear. There’s nothing I want more or less of, being with them has been peace of mind.
Clickability
The PM has been amazing! Her expert knowledge and advice have been so helpful, providing me with the opportunity to support my customers in utilising their available NDIS funding. She is always prompt in answering my many questions and I have felt supported, at all times.
SC
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Helping create a better everyday life with AIIM

Helping create a better everyday life