NDIS Plan Managers

Helping create a better everyday life

Experienced and trusted. We listen, we care.

NDIS Plan Manager
Getting started

New to the NDIS? Get the info you need to start your NDIS journey with confidence.

Have the best kind of ndis experience

We work together as one team

Personalised support and genuine relationships

We know that each participant and their plan is unique. Our friendly team takes the time to get to know you and your plan. We help you to find the right support services for your individual needs.

We’re here for you every step of the way.

Plan Manager Albury
NDIS Plan Management

Timely payments and professional service

We take the hassle out of service provider management and billing by providing efficient, friendly and professional plan management services. Our priority is ensuring service providers are paid on time, every time.

Helping Support Coordinators

We actively work with participants’ support coordinators providing up-to-date feedback on participants’ funds and potential leads for service providers that may be useful for a participant’s plan.

We work as a team with the participants and their support coordinator.

Plan Manager for Support Coordinators

We make the NDIS easy

We know navigating the NDIS can be overwhelming. We are here to help. Our experienced plan managers take care of the invoice paperwork and support you with any NDIS questions.

plan management

Make the most of your NDIS plan.
Let us look after the invoicing paperwork.

Our expert plan managers remove the day-to-day burden of managing your NDIS invoices. We process your invoices into the NDIS and pay your service providers with your approval.

managing your NDIS invoices

Make your plan work for you

Annual NDIS plan reviews are an opportunity to assess your goals and check that your supports are still right for you. If you already have a plan, we can help you review it so you can be confident you’re getting the support you need.

annual NDIS plan review
Early Childhood Early Intervention (ECEI)

Extra support for children that need it most

Concerned about your child’s development? Early Childhood Early Intervention (ECEI) is specifically designed to support young children and their families to build confidence, independence and capability in everyday life.

ECEI support for children
NDIS Application assistance

Thinking about applying for support through NDIS?

We can help you begin your NDIS journey confidently and at no cost to you. Whether you’re ready to submit your application or just looking for information, our team will work with you to understand your eligibility and the process.

support for applying NDIS
NDIS plan management provider
About us

Nationally recognised NDIS plan management provider

Since 2017, we’ve helped thousands of NDIS participants across Australia. We believe in celebrating the little wins. People matter. We value building one-on-one relationships with our participants supporting them to live their best lives.


(Head Office)

Local service with a big reach.

We listen

we care

why choose us

We stand for all that’s possible


We work together as one team, showing empathy and respect to each other along the way.


Think compassion before judgement. We value an individual’s right to choose.

We listen, we care

We make the effort to understand each person
and what matters to them.


We embrace the diverse nature of all our participants and team members.


Our participants always come first. Everything else follows.

teamwork at AIIM
Knowledge Hub

Build your confidence and capability with the NDIS

You’ll find articles with helpful tips and advice, client stories highlighting how to maximise your plan, and more. Start exploring now.

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Challenging the NDIS – And Beating the Heat!

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Autism Funding through NDIS

Autism Funding: How the NDIS Can Help

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Why is the NDIS called an insurance scheme?

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Living with Asperges, the good, the bad

Living with Asperger’s – The good and the bad

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Case study

Han’s story

In Oct 2021, Lily approached AIIM Choices with her 5yo son, Hans. His parents were concerned when Hans was 18 months that he had not developed language, was not using eye contact and was not interested in play

Frequently asked questions

Got questions?
We’ve got answers

Our mantra, “We listen, we care” is not just a marketing jingle. For all AIIM Choices team members, these words bind us together. Our only focus is to provide plan management services for our participants. This extends to support individuals to gain access to the NDIS through to the plan review process that occurs towards the end of an NDIS plan. Our approach is to wrap our expertise around a participant to suit their needs. We want to walk with a participant at their pace so that they can gain the maximum benefits from their plan. We are about building a relationship with each participant. We want to understand each participant as an individual so that we can support them to achieve their goals. Our only focus is each participant.

Like most plan managers, we pay all approved invoices in 3 to 5 days. At times this may be longer when their invoice does not comply with NDIS rules or the information is not clear about the services delivered by the provider. Also, on some occasions the participant takes extra time to approve specific invoices. In reality, 90% of AIIM Choices invoices are paid in 3 days when they are compliant.

We respond to emails daily with the turnaround for a participant Service Agreements to them for signing on the day we are contacted. With prompt telephone responses, we do our utmost to assist participants.

All participants are allocated to a specific plan manager. They have direct dial access to their plan manager to answer any questions and provide advice.

Also, there is a live chat function available on our website that links you to a Plan manager team member for more general enquiries.

Talk to us, we love you to ring in on 1800 878 978. You will be connected to a person to discuss your questions, not a redirection option 1, 2 or 3 depending on what you need.

We spend time training participants about the NDIS, especially relevant for self-managed participants. We now offer multi-lingual services with staff speaking Chinese (Mandarin and Cantonese), Turkish, Vietnamese, Sinhala, Hindi, Punjabi, Polish and Filipino. We work with you to ensure that you are comfortable and understand our services.

It’s a simple thing, we answer the phone. We help answer any NDIS queries to ensure the participant maximises their care plan. We are happy to provide free advice so that participants, support team , and support coordinator can navigate their way through the NDIS rules to get the best outcome for each participant.

And yes we answer emails, and are happy to talk to you if you come into our office.

AIIM Choices we value the relationship with have with each participants. We listen , we care.

  • Plan Management
  • Self-managed
  • Agency managed Plan Management:

You are in control of services, but there is a separate service to access your funding to pay bills funded through your NDIS plan Self-Managed: You are in control of your services, but you claim monies from the NDIS to pay your NDIS bills Agency Managed: You delegate the control of your services to an agency, and they organise and pay for NDIS approved services and contractors. For more information, please contact the NDIS or www.ndis.gov.au

Yes – you can opt-out of Plan Management services at any time and become either self-managed or move to agency managed. You can stop using AIIM Choices at any time, we are ready to help with any changes. A 14 day notice period is required.

There is no cost to you. The NDIS adds additional funding to you plan to fund Plan Management services. Our (AIIM Choices) fee is the standard NDIS fee

AIIM Choices approach is about you having your own accounting service to take care of paying the bills for services funded from your NDIS plan. The steps are: · The participant engages a provider for a service and sets up service agreement. This service agreement is sent to AIIM Choices email accounts@aiim.com.au · The participant receives a service from the provider and gets invoiced for the activity · If happy with the invoice, the participant sends the invoice to AIIM Choices email accounts@aiim.com.au · AIIM Choices claims the monies from the NDIS, then pays the invoice for you. · All services must be within the scope of your NDIS plan.

We, AIIM Choices, are here to help if you have any questions regarding the funding in your NDIS plan. We take pride in providing you with information in a timely manner which can assist you in maximising the benefits from your funding.

All participants have a right to have a support person help them with their NDIS Plan. This support person can help you with many aspects of your plan. AIIM Choices requires the support persons details and our Authority to Act as the Participant Representative Form is to be completed where appropriate.

Yes, the participant has the right to change their support person or Representative at any time. AIIM Choices needs to be informed and new arrangements signed off.

At any time, if things are not clear due to language differences, AIIM Choices is happy to provide interpreter support to ensure clear understanding of any information to do with our Plan Management service.

Yes, we need a copy of your NDIS plan so we can set up the correct information on your service agreement. Using this information, AIIM Choices will then use the NDIS portal to access to your funding to enable your invoices to be paid.

All information supplied to AIIM Choices is treated as confidential. All information is kept as required by government regulation. For more information, please go to www.aiimchoices.com.au

All information supplied to AIIM Choices is treated as confidential. All information is kept as required by government regulation. For more information, please go to www.aiimchoices.com.au

AIIM Choices are always happy to receive feedback regarding our services and support. If you have a compliment or complaint, please provide feedback directly via phone or email to AIIM Choices. Alternatively, feedback can be submitted via our website www.aiimchoices.com.au You can also provide feedback directly to the NDIS via their website www.ndis.gov.au.

Careview advantage

Manage your NDIS plan in your pocket

Knowledge is power. Keep track of your current plan, payments and invoices wherever you go with an
easy-to-use app for iPhone and Android devices.

Plan Management App

Helping create a better everyday life with AIIM

Helping create a better everyday life