Is It Time to Change Your NDIS Plan Manager? Here’s How to Do It

Key Points

• Changing NDIS plan managers is a simple and straightforward process that doesn’t affect the utilisation of your plan.
• There are instances where NDIS participants might begin to feel that they are no longer satisfied with the support being provided by the plan manager. 
• There are many reasons why a participant will want to switch NDIS plan management providers, such as issues with payment invoices, lack of communication, and being generally unsatisfied with the provided service.
• As a plan management provider, AIIM Choices follows a personalised approach to make sure that participants receive support services that are aligned with their needs.

Summary

The main objective of NDIS plan managers is to support and listen to their participants. The help they provide is doing the admin work of paying your bills on time and keeping you informed.

If the service that your plan manager is providing is no longer meeting your expectations, then it’s probably time to switch to a new plan manager. Changing plan managers is a simple process that can help make sure that the support services you’re getting are aligned with your needs and goals.

Outline

1. Introduction
2. When Should You Change Your NDIS Plan Manager?
3. How to Change NDIS Plan Managers
4. Switching to a New NDIS Plan Manager with AIIM Choices
5. Want Further Assistance?

Can I change my NDIS plan manager?

Managing your NDIS plan can be a lot of work. Fortunately, if you’ve opted for plan-managed funding, you have the support of an NDIS plan manager to handle the day-to-day administration of your plan. 

These professionals take care of tasks like paying invoices, managing your budget, and ensuring you get the most out of your funding.

But what happens when the support you’re getting from your plan manager no longer meets your expectations? Maybe there are delays in payments, communication is lacking, or you simply feel like you’re not receiving the level of service you deserve.

If you’ve been in this situation before, you’ve probably already asked yourself, “Can I change my NDIS plan manager?” The answer to that question is “Absolutely!”

Also, you don’t have to worry about going through a complicated process as switching to a new plan manager is simpler than you might think.

Let’s explore some of the common reasons you might consider making a change, how the process works, and why AIIM Choices could be the right choice for your next plan management provider. We’ll also guide you on how to change plan managers.

When Should You Change Your Plan Manager?

There are several reasons why a participant may feel it’s time to switch plan managers.

Issues with Invoice Payments

One of the most common issues is problems with invoice payments. Since your plan manager is responsible for paying your service providers on time, delays in these payments can disrupt your access to important services.

If this has happened to you more than once, it may be a sign that your current plan manager isn’t as reliable as they should be.

Communication Problems with Your Plan Manager

Another reason people switch plan managers is communication difficulties. It’s crucial to have an open and responsive line of communication with your plan manager.

If they’re hard to reach or slow to respond, this could prevent you from receiving updates or addressing concerns in a timely manner.

Having a plan manager who is contactable no matter where you live

Sometimes, the need to switch plan managers comes down to logistics.

If your plan manager is hard to contact, you may feel more comfortable having a plan manager who is local to you.

For example, if you’re moving to a new city or state and your current plan manager doesn’t operate in that area, it might make sense to find someone local to your new home.

However if your plan manager is easy to contact and gets back to you quickly regarding and of your questions, the location of your plan manager is less important.

Having a plan manager who is accessible and supportive no matter your location is the key.

Unsatisfied with the Current Service

And then, there’s general dissatisfaction. You should feel confident that your plan manager truly understands your needs and is helping you achieve your goals.

If you’ve found that your current plan manager isn’t giving you the support you expected, it could be time to explore other options.

How to Change Plan Managers

If you’ve decided it’s time for a change, the NDIS plan manager change process is easier than you might think. Check our guide below on how to switch plan managers.

The first step is to inform your current plan manager that you’d like to end your service agreement. You can do this either in writing or through a conversation with them.

Once you’ve notified your current plan manager, the next step is to reach out to a new plan management provider. You can learn more about this process by checking out our comprehensive guide on changing plan managers.

When you’ve found a provider you’re interested in, they’ll guide you through the rest of the process, making sure the transition is smooth and there’s no disruption to the services you rely on.

The whole process is straightforward and doesn’t require much effort on your part. Your new plan manager will handle most of the work, ensuring everything is set up correctly.

Read more about the our guide on switching plan management here.

Switching to a New NDIS Plan Manager with AIIM Choices

AIIM Choices makes switching plan managers easy and stress-free by offering personalised, supportive services tailored to each client’s needs.

Our experienced team helps clients navigate the process, manage funding, and ensure they receive the right support.

We handle all the logistics of switching plan managers, ensuring a smooth transition.

If your current plan manager isn’t meeting your expectations, AIIM Choices is ready to help you get the most from your plan with a focus on building strong relationships and delivering top-notch service

We’re dedicated to providing personalised assistance as we guide our clients through their journey with the NDIS, whether that involves helping them successfully apply or fighting for their case to ensure they get the support that they need.

Ready to make the switch?

Talk to one of our trusted and experienced plan managers today to learn how AIIM Choices can help you create a better everyday life.

We’re here when you’re ready.

Want Further Assistance?

If you or someone you know needs help accessing NDIS support services, then make sure to reach out to AIIM Choices.

Through our tailored Application Assistance service, we’ll help you become part of this government-funded insurance program, allowing you to access much-needed support.

Also, we are a trusted plan management provider that operates in Wodonga, Sydney, Melbourne, Brisbane, Canberra, and Perth.

Through our experienced and reliable plan managers, we’ll oversee the daily administration of your plan, which includes settling your invoices from service providers, monitoring your funding, and making sure that the supports you’re getting are aligned with your goals.

Contact AIIM Choices today to learn how we can help you create a better life through our Application Assistance and Plan Management services.