NDIS Plan Management in Melbourne

A personalised plan management service. We take the time to understand you and your story. It’s all about how we can help.

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Personalised plan management from AIIM Choices

At AIIM Choices, we understand that you are unique and important.

We know that the little things matter to you.

That’s why we follow a personalised approach that begins with providing you with your own dedicated NDIS plan manager in Melbourne who you can always contact directly by phone and email.

By taking the time to develop a relationship with you, we’re able to understand your plan from your perspective. This provides us with a clear idea of how we can help you achieve your needs and goals.

Our Melbourne-based NDIS plan managers are always committed to delivering individual support to you.

AIIM Choices Plan Management in Melbourne – What We Do

Our plan managers handle the processing of your NDIS invoices and provide you with helpful advice and support.

NDIS Plan management is a free service that’s funded separately from your plan.

The core focus of AIIM Choices’ plan managers is the administration of your plan. In addition to administrative tasks like dealing with invoices and paying your providers, they also protect you from dodgy providers who operate outside the NDIS’ rules. 

The main role of our NDIS plan managers in Melbourne is to help you by:

  • Overseeing and keeping track of your NDIS plan’ budget
  • Paying the invoices from support providers promptly
  • Alerting participants when there are problems with invoices or providers
  • Offering helpful advice regarding NDIS-funded supports
  • Helping NDIS participants develop a better understanding of their plans

AIIM Choices’ plan managers will work for you as your #1 supporter

The responsibility of our NDIS plan managers in Melbourne goes beyond simply paying your invoices and handling the daily administration of your plan.

We are also focused on supporting you to achieve your goals and aspirations.

At AIIM Choices, our mantra is “We listen, we care”.

Unlike other plan managers, we take the time to listen and understand your individual needs. You’ll have your own plan manager who is available directly by phone and email.

They’ll provide you with advice based on their experience and expertise regarding support services while considering your personal preferences and choices.

We do the heavy lifting while handling the invoicing paperwork related to your plan.

You’ll no longer have to worry about making sure that your NDIS invoices are paid on time. That way, you’ll be able to focus on enjoying your life.

We’ll also assist you in the renewal process of your plan and provide helpful advice on how you can make the most out of it.

Although we’ll take an active role in the management of your plan, you’ll still be in control. You’ll also be able to choose your preferred service providers.

Our plan managers are here to give you the best advice so you can get the most from your plan.

How much does NDIS plan management service cost?

The service provided by our plan managers in Melbourne is 100% funded by the NDIS and is separate from plan funding. The NDIS pays us directly to manage your plan.

No out-of-pocket plan management costs

We charge the standard NDIS fee, so there are no out-of-pocket costs for participants to work with us. Our services are free for every participant.

Sign-up for NDIS Plan Management in Melbourne, Victoria today and a member of our friendly team will be in touch soon

Plan Review Support

For many participants, things change over time. That’s normal. The NDIS recognises this reality and has a plan review process to ensure you can continue your supports funded by the NDIS.

  • You can request a plan review whenever your circumstances change significantly or if your plan no longer meets your needs
  • Also you can request a review if your funding is running low due to circumstances which were not within your control related to your plan
  • AIIM Choices can help you to understand the document evidence you need and the steps you need to take to submit your paperwork to the NDIS
  • At your request, we can even attend the plan review  meeting with you to give you support to understand any questions or any further requests from the NDIS.

How do I apply for NDIS in Melbourne?

Certain steps are crucial to applying for NDIS effectively. Our expert team is here to guide you through the process, ensuring a smooth and successful application. Let us help you access the support you need to thrive.

Want to talk through the phone?

Get on a call with us

Call us at 03 9110 0060 from 8.00am to 5.00pm Monday to Friday to speak to our friendly experts.

Want to talk to us right away?

Live chat with us

Get instant response to your queries 8am-8pm Monday to Friday

WANT TO TALK TO AN NDIS EXPERT?

Are you looking for plan managers in Victoria?

Contact our friendly experts. 1800 878 978 from 8.00am to 5.00pm Monday to Friday

We listen

we care

why choose us

We take the time to get to know you and your unique needs.

We call this wrap-around support, and it’s at the core of what we do.

We do the heavy lifting

We take care of the boring parts of your plan, so you can focus on living your life. From managing your plan budget to paying providers and keeping you informed on your spending, we help you manage your plan effectively.

You remain in control

You’re in complete control, from choosing the services you want to use to deciding which day of the week to get your lawn mowed. Our role is to help you make the most of your plan, whatever that looks like for you.

Support in your language

We recognise the importance of offering support in a language you understand and feel comfortable with. If English isn’t your preferred language, our team can provide support in Chinese (Simplified and Traditional), Vietnamese, Turkish, Sinhala, Punjabi, Polish, Filipino, and Hindi.

How AIIM Choices Can Serve You

Helping NDIS plan managed participants in Melbourne live better everyday lives

Claim Lodgement

We lodge your claims with the NDIS, removing the burden of time-consuming administration.

Provider Management

We work with you to find the right providers for your funding and make sure they are paid on time, every time.

Budget Management

With our easy-to-use budget management app and monthly activity statements, you always know your available budget. 

We Listen,
we care

AIIM Choices will help you get the most out of your plan, managing your spending and getting the best possible value.


Frequently asked questions

Got questions?
We’ve got answers

AIIM Choices approach is about you having your own accounting service to take care of paying the bills for services funded from your NDIS plan.

The steps are:

  • The participant engages a provider for a service and sets up service agreement. This service agreement is sent to AIIM Choices email accounts@aiim.com.au
  • The participant receives a service from the provider and gets invoiced for the activity
  • If happy with the invoice, the participant sends the invoice to AIIM Choices email accounts@aiim.com.au
  • AIIM Choices claims the monies from the NDIS, then pays the invoice for you.
  • All services must be within the scope of your NDIS plan.

To be eligible, you’ll need to meet some basic criteria relating to your age, Australian Residency status and the nature of your disability.

To be eligible you must meet the following criteria:

  • Australian Citizen OR Permanent Resident OR Protected Special Category Visa holder
  • Currently reside in Australia
  • Aged between 9 and 65 years
  • Under 9 years can receive alternative support funded by the NDIS 
  • Disability caused by a permanent impairment.
  • Require disability-specific supports to complete daily life activities.
  • Do you need some support now to reduce your future need for support?
  • Do you need some support now for your family to build their skills to help you?
  • Plan Management – you’re in control of services, and there is separate service call a plan manager to access your funding to pay bills funded through your NDIS plan
  • Self-Manage – you’re in control of your services, but you have to claim monies from the NDIS to pay your NDIS bills
  • Agency Managed – you delegate the control of your services to an agency (NDIA) and they organise and pay for NDIS bills, but you are limited to only NDIS approved services and contractors

For more information please contact the NDIS, visit www.ndis.gov.au, or read our article ‘Types of NDIS Plan Management‘.

Plan Management allows a third-party provider like AIIM Choices to manage your NDIS funds and handle payments. Self-Managed means you manage your funds yourself, while Agency-Managed means the NDIA directly manages funding and payments.

We spend time training participants about the NDIS, especially relevant for self-managed participants. We now offer multi-lingual services with staff speaking Chinese (Mandarin and Cantonese), Turkish, Vietnamese, Sinhala, Hindi, Punjabi, Polish and Filipino.

We work with you to ensure that you are comfortable and understand our services.

Our prime focus is the participant, assisting them to maximise the benefits that their plan is designed to achieve. We view ourselves as part of a team comprising the participant and their family, and AIIM Choices. We believe in all working together in the best interests of the participant.

AIIM Choices provides wrap-around support – meaning that the participant is the primary focus and all services provided by the AIIM Choices Plan Management team are highly personalised. It’s about us fitting our services around your needs. You can chat to your Plan Manager or a member of our friendly team on 1800 878 978 to discuss how we can support you to reach your goals.

Yes, we need a copy of your NDIS plan so we can set up the correct information on your service agreement. Using this information, AIIM Choices will then use the NDIS portal to access to your funding to enable your invoices to be paid.

  • There is no cost to you
  • The NDIS adds additional funding to you plan to fund Plan Management services
  • Our fee is the standard NDIS fee

All information supplied to AIIM Choices is treated as confidential. All information is kept as required by government regulation. For more information, please go to our Privacy Policy page.

Absolutely! You can switch to AIIM Choices whenever you like, and it’s easier than you might think. Changing your plan manager won’t affect your NDIS plan itself, so there’s no need to worry. We’re here to guide you through every step and make sure the switch is smooth and stress-free. Just check out our Switching to AIIM Choices page for all the info and support you need.

Our friendly professional team is ready to help you to in your NDIS journey.

We charge the standard NDIS fee, so there are no out-of-pocket costs for participants to work with us. Our services are free for every NDIS participant in Melbourne.