Have your own individual plan manager with direct dial access
that knows you and prioritises your needs
You have the right to choose – the NDIS is about you having “choice and control”
It’s your call who provides your supports and how those supports are delivered. We believe that it’s all about you and your needs.
So, when something doesn’t feel right, you can decide to make a change. This is no different when it comes to your NDIS Plan Manager. You can switch plan managers anytime.
It’s important that you are 100% satisfied with your plan manager. After all, they are responsible for helping you navigate your plan and get the most from your funding.
You’re in control – switching to a new Plan Manager to get better service is your choice. If your dissatisfied with your plan managers, its OK to change and get better support.
If these issues sound familiar, then maybe it’s time to consider switching to a new Plan Manager. Have a better experience with a Plan Manager that has direct dial access, who’s proactive, caring, and responsible when it comes to handling the day-to-day administration of your plan.
Changing your Plan Manager is an easy and stress-free process. Get the plan management support you need to make the most out of your plan and start your journey toward living a better everyday life.
You should never have to worry about your invoices or reimbursements being paid on time. Your Plan Manager should be efficient at processing invoices and resolving issues. They should be easy to contact, respond to your questions quickly, and be proactive in helping you solve problems related to your plan.
Because you’re in control of your plan, you should always have access to your monthly statement and know your budget status. Your Plan Manager should work with you to provide independent advice that supports you in reaching your goals.
Your Plan Manager should know NDIS funding inside out, explaining things clearly and giving you helpful advice about your options.
Your Plan Manager should go above and beyond to understand your personal goals, so they can tailor their advice to help you achieve them.
We lodge your claims with the NDIS and pay the bills, removing the burden of time-consuming administration.
We work with you to find the right type of providers for your funding and make sure they are paid on time, every time.
With our easy-to-use budget management app and monthly activity statements, you always know your available budget.
It means we take the time to get to know and understand you. Our participants come first in everything we do. This is our mantra, we live it every day.
You deserve to have a Plan Manager you can trust and rely on.
Your current plan manager can’t deny your request to change plan manager or even question your decision.
They must also continue carry out all of their duties until you have transitioned to your new Plan Manager.
There are NO COSTS involved in changing NDIS Plan Managers.