Better plan management services
for Cairns and FNQ

It’s your choice, switch to a better plan manager with direct dial access and dedicated support.

AIIM Choices helps you focus on what’s important

At AIIM Choices, we understand that each participant is unique and important.

Our Plan Management Services provide wrap-around support, beginning with building a relationship with each participant to genuinely understand you and your goals.

We are here to help.

Our plan managers in Cairns will take care of the day-to-day matters related to the handing and implementation of your plan. As plan managers we make sure that your invoices are paid on time.

This leave you to get the most out your support services so you can keep the focus on your goals and be positively engaged with what matters to you.

NDIS plan management in Cairns – need to know

Our plan managers in Cairns handle the processing of your NDIS invoices and guide you on how you can use your plan.

Plan management is funded separately from your NDIS plan. This service oversees the daily administration of your plan so you don’t have to. 

Our plan management service helps participants in Cairns by:

  • managing and monitoring plan budgets
  • paying the invoices from service providers
  • handling claims
  • providing free advice on NDIS-funded supports included in a plan
  • helping participants understand their plans

Plan managers are responsible for handling the daily invoice administration of NDIS plans

Through our plan management service in Cairns, Queensland, we’ll handle the heavy lifting of settling your NDIS invoices so you can focus on enjoying your life. We’ll also provide assistance in renewing your plan and give you advice on how to make the most out of it. 

Our mantra is “We listen, we care”. Unlike other plan management service providers, we actually take the time to listen and understand your individual needs. We’re always dedicated to providing you with the best advice on support services without disregarding your personal preferences and choices. 

You’re still in control of your plan, and our managers are here to give you the best advice for free on how you can benefit from your plan.

How much does plan management service cost?

The service provided by our plan managers in Cairns is 100% funded by the NDIS and is separate from plan funding. The NDIS pays us directly to manage your plan.

No out-of-pocket plan management costs

We charge the standard NDIS fee, so there are no out-of-pocket costs for participants to work with us. Our services are free for every participant.

Sign-up for Plan Management in Cairns, Queensland, today and a member of our friendly team will be in touch soon

We listen

we care

why choose us

We take the time to get to know you and your unique needs.

We call this wrap-around support, and it’s at the core of what we do.

We do the heavy lifting

We take care of the boring parts of your plan, so you can focus on living your life. From managing your plan budget to paying providers and keeping you informed on your spending, we help you manage your plan effectively.

You remain in control

You’re in complete control, from choosing the services you want to use to deciding which day of the week to get your lawn mowed. Our role is to help you make the most of your plan, whatever that looks like for you.

Support in your language

We recognise the importance of offering support in a language you understand and feel comfortable with. If English isn’t your preferred language, our team can provide support in Chinese (Simplified and Traditional), Vietnamese, Turkish, Sinhala, Punjabi, Polish, Filipino, and Hindi.

What AIIM Choices can do

Helping NDIS plan managed participants in Cairns live better everyday lives

Claim Lodgement

We lodge your claims with the NDIS, removing the burden of time-consuming administration.

Provider Management

We work with you to find the right providers for your funding and make sure they are paid on time, every time.

Budget Management

With our easy-to-use budget management app and monthly activity statements, you always know your available budget. 

We Listen,
we care

AIIM Choices will help you get the most out of your plan, managing your spending and getting the best possible value.


Frequently asked questions

Got questions?
We’ve got answers

To be eligible, you’ll need to meet some basic criteria relating to your age, Australian Residency status and the nature of your disability.

To be eligible you must meet the following criteria:

  • Australian Citizen OR Permanent Resident OR Protected Special Category Visa holder
  • Currently reside in Australia
  • Aged between 9 and 65 years
  • Under 9 years can receive alternative support funded by the NDIS 
  • Disability caused by a permanent impairment.
  • Require disability-specific supports to complete daily life activities.
  • Do you need some support now to reduce your future need for support?
  • Do you need some support now for your family to build their skills to help you?
  1. Core Supports – supports for everyday activities
  2. Capacity Building Supports – supports to help participants build their skills and increase their independence.
  3. Capital Supports – supports such as assistive technology, vehicle modifications, home modifications and Specialist Disability Accommodation.

To prepare for the NDIS, gather relevant documents regarding information about your disability, and think about your goals and needs. Be ready to discuss how your disability impacts your daily life and what supports you may require. Check the NDIS website regarding how to apply and the criteria which is used to assess your eligibility https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

Our prime focus is the participant, assisting them to maximise the benefits that their plan is designed to achieve. We view ourselves as part of a team comprising the participant and their family, and AIIM Choices. We believe in all working together in the best interests of the participant.

AIIM Choices provides wrap-around support – meaning that the participant is the primary focus and all services provided by the AIIM Choices Plan Management team are highly personalised. It’s about us fitting our services around your needs. You can chat to your Plan Manager or a member of our friendly team on 1800 878 978 to discuss how we can support you to reach your goals.

We respond to emails daily with the turnaround for a participant Service Agreements to them for signing on the day we are contacted. With prompt telephone responses, we do our utmost to assist participants.

Also, there is a live chat function available on our website that links you to a Plan manager team member for more general enquiries.

Talk to us, we love you to ring in on 1800 878 978. You will be connected to a person to discuss your questions, not a redirection option 1, 2 or 3 depending on what you need.

  • There is no cost to you
  • The NDIS adds additional funding to you plan to fund Plan Management services
  • Our fee is the standard NDIS fee

Our friendly professional team is ready to help you to in your NDIS journey.

We charge the standard NDIS fee, so there are no out-of-pocket costs for participants to work with us. Our services are free for every NDIS participant.